How does it work?
The process of implementing a business services outsourcing partnership can seem daunting prospect but brings with it significant rewards. Our experience of the process will ensure it is both efficient and painless.
We work with our clients using a standardised methodology which identifies the changes to be made, the risks to be addressed, the potential benefits and how the project will be implemented with successful results.
Using our standardised approach we address the following key areas:
Making the case
- Fact finding
- Feasibility study
- Issues and resolution
- Helping with the business case
Preparing for transition
- Planning the transition
- Understanding and analysing the current business
- Drafting the Service Level Standards
- Roles and responsibilities
Transition
- Take on current data …
- Set up new systems and processes
- Preparing the detailed working practices
Testing
- Communication
- Systems
- Processes
Acceptance and go-live
- Formal sign-off
- Business as usual
