Outsourcing Q&A
I run a small business. Is outsourcing really for me?
Whatever your size, we can guarantee you cost reduction and the freeing up of senior management time and a reliable and consistent service.
How do I know outsourcing suits what we do?
We will run a feasibility study before any agreements are out in place and, if we believe it is not the best direction for you to take, we will tell you honestly and frankly.
Will my control of the business be weakened by outsourcing?
In fact, because we adhere to the framework of contractual Service Level Agreements (SLAs) which set out exactly what you want from us, your control could actually be strengthened. Your time will also be freed up for the key decisions and actions which really dictate how your business operates.
How do I know I am getting the sufficient service level
From the first point of contact, we will establish the SLAs which will largely cover the areas of transaction processing and those related to the related information reports.
How does RMT maintain a high level of service?
Our team of experts use the latest technology to ensure our integration with you runs smoothly and effectively. You will have access to a dedicated project manager from day one while all of our support staff are also highly trained.
How much can I expect to save?
We strive to help you save up to a third of your current costs.
How do we know we will really get these savings?
You will sign a fixed price contract which we have an obligation to meet.
Will the transition process be a disruptive period?
Because you will have the same point of contact throughout your relationship with us, we can keep the number of people involved in the transition to a minimum and, thanks to the technology we use, are able to conduct the transition quickly and relatively smoothly.
How can we ensure that your service evolves to meet any change in our business?
Because we are a firm which combines experts from a wide range of disciplines, such as accountancy, financial management and technology, our outsourcing account managers are kept abreast of any legislative, economic or technological developments that could affect your company and the demands of its outsourced duties. We aim to build long term relationships and support you every step of the way as you expand, overcome challenges and adapt to market forces.
