Provision of Services
The following information is given in accordance with the Provision of Services Regulations 2009. Any information not provided below is included in our engagement letter and our terms of business which is sent to all clients.
RMT Accountants & Business Advisors Ltd is a limited company registered in England, company number 06036364. Our registered office is RMT Accountants & Business Advisors Ltd, Gosforth Park Avenue, Newcastle upon Tyne, NE12 8EG.
Our VAT number is 119155422
As a member firm of the Institute of Chartered Accountants in England and Wales (“ICAEW”), RMT Accountants & Business Advisors Ltd is subject to the ICAEW’s Code of Ethics.
RMT Accountants & Business Advisors Ltd are registered with the Information Commissioner as a data controller; details about our registration can be viewed under registration number Z2968507
RMT Accountants & Business Advisors Ltd, is registered to carry out audit work in the United Kingdom and Ireland by the Institute of Chartered Accountants in England and Wales. Our audit registration can be viewed here.
Statutory audit work is subject to the Audit Regulations and Guidance, the International Standards on Auditing (UK and Ireland) and the Ethical Standards issued by the Auditing Practices Board.
Quality of Service
If you are not satisfied with any of the services we provide, or if you have any suggestions for improvement of our services, please contact your engagement partner. You may also contact the Institute of Chartered Accountants in England and Wales (“ICAEW”) or the Information Commissioner about the way in which we have handled your personal data.
Directors and employees taking insolvency appointments are licensed to act as Insolvency Practitioners in the United Kingdom by the Insolvency Practitioners Association. Our IPs are also members of the Association of Chartered Certified Accountants.
RMT is also a member of the Institute of Chartered Accountants in England & Wales (ICAEW).
Rules Governing Actions
All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency. The rules of the professional body that licences RMT’s IPs can be found at http://www.insolvency-practitioners.org.uk/.
In addition, IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at https://www.r3.org.uk/what-we-do/publications/professional/statements-of-insolvency-practice.
All IPs are required to comply with the Insolvency Code of Ethics and a copy of the Code can be found at http://www.insolvency-practitioners.org.uk/regulation-and-guidance/ethics-code.
At RMT we always strive to provide a professional and efficient service. However, we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. As such, should you have any comments or complaints regarding the administration of a particular case then in the first instance you should contact the IP acting as office holder.
If you consider that the IP has not dealt with your comments or complaint appropriately you should then put details of your concerns in writing to our complaints officer Mike Pott, Managing Director at RMT, Gosforth Park Avenue, Newcastle upon Tyne, NE12 8EG. This will then formally invoke our complaints procedure and we will endeavour to deal with your complaint under the supervision of a senior director unconnected with the appointment.
Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned. Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, and you can make a submission using an on-line form available at www.gov.uk/complain-about-insolvency-practitioner; or you can email firstname.lastname@example.org; or you may phone 0300 678 0015. Information on the call charges that apply is available at https://www.gov.uk/call-charges.
Professional Indemnity Insurance
RMT’s Professional Indemnity Insurance is provided by Prosure Solutions Limited. This professional indemnity insurance provides worldwide coverage excluding professional business carried out from an office in the United States of America or Canada, and any action for a claim bought in any court in the United States of America or Canada.
RMT is registered for VAT under registration no. 119 1554 22.
Bribery Act 2010
RMT is committed to applying the highest standards of ethical conduct and integrity in its business activities. Every employee and individual acting on RMT’s behalf is responsible for maintaining our reputation and for conducting company business honestly and professionally.
RMT take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate.
RMT requires all those who are associated with it to observe the highest standards of impartiality, integrity and objectivity.
RMT prohibits anyone acting on its behalf from:
- bribing another person. A bribe includes the offering, promising or giving of any financial or other type of advantage;
- accepting a bribe. This includes requesting, agreeing to receive or accepting any financial, or another kind of advantage;
- bribing a foreign public official; and
- condoning the offering or acceptance of bribes.
- avoid doing business with others who do not accept our values and who may harm our reputation;
- maintain processes, procedures and records that limit the risk of direct or indirect bribery;
- promote awareness of this policy amongst its staff, those acting on its behalf and entities with which it has any commercial dealings;
- investigate all instances of alleged bribery, and will assist the police, and other authorities when appropriate, in any resultant prosecutions. In addition, disciplinary action will be considered against individual members of staff;
- review this policy regularly and update it when necessary.